This Fulfillment Policy explains how Tresta Flights, operated by US Auto Solutions LLC, confirms, processes, and delivers flight bookings to our customers. By engaging our services, you agree to the terms described here.
1. Booking Confirmation Process
When you authorize a booking through our travel agents, the following steps occur:
- Fare Verification: The agent confirms real-time availability and fare with the airline or GDS system.
- Payment Authorization: You authorize the total charge (fare + taxes + agency service fee) before ticketing begins.
- Ticketing: Upon successful payment authorization, the agent issues the ticket through our accredited ticketing system. Ticket issuance is typically completed within 1–4 hours during business hours.
- Confirmation Delivery: Your e-ticket and booking confirmation (including PNR/booking reference) are delivered to your email address within 24 hours of booking, usually much sooner.
2. What You Receive
After your booking is confirmed, you will receive:
- An electronic ticket (e-ticket) for each passenger
- Full itinerary details: flight numbers, departure/arrival times, airports, and booking reference (PNR)
- Our agency booking confirmation email with contact details for follow-up support
3. Fare Guarantee
Once a booking is confirmed and ticketed, the fare is locked in. Subsequent fare fluctuations — either increases or decreases — do not affect your confirmed booking price. If the airline later reduces the fare, we are unable to automatically reprice issued tickets; however, you may contact us to assess voluntary rebooking options subject to fare rules and applicable fees.
4. Delivery Timeframes
- Standard bookings: E-ticket delivered within 24 hours of payment confirmation.
- Last-minute bookings (within 48 hours of departure): We aim to deliver e-tickets within 2 hours. If booking within 4 hours of departure, please call us directly at +1 (800) 692-2621.
- Group bookings (10+ passengers): Confirmation and e-ticket delivery timeline will be confirmed at the time of booking.
5. Failed or Delayed Ticketing
In rare cases, ticketing may fail due to airline system issues or payment processing problems. If we are unable to complete your booking within the stated timeframe:
- You will be notified by phone or email immediately.
- We will offer you an alternative booking at the closest available fare, or a full refund of any amounts collected.
- No service fee will be charged if the booking cannot be fulfilled due to circumstances on our side.
6. Physical Delivery
Tresta Flights is a fully digital agency. We do not issue paper tickets. All travel documents are delivered electronically to the email address you provide. Ensure your email address is accurate at the time of booking.
7. Check-In Requirements
Customers are responsible for checking in with the airline directly, either online (typically 24–48 hours before departure) or at the airport. Tresta Flights does not have the ability to check you in or select seats on your behalf unless specifically agreed at the time of booking.
8. Unfulfilled Bookings / Refunds
If a booking cannot be fulfilled for any reason attributable to Tresta Flights (e.g., ticketing failure, erroneous charge), a full refund of all amounts collected will be issued to the original payment method within 5–10 business days.
9. Contact Us
For fulfillment queries, call +1 (800) 692-2621 (24/7) or email support@trestaflights.com.